At Choices & Changes, we strive to make the process go smoothly. Prior to your first appointment, we call your insurance company to verify your outpatient mental health benefits, as well as to obtain prior authorization when required. Jan is a provider for the following insurances:

• Aetna
• Aetna EAP
• Anthem
• Cigna
• Encore
• Healthy Indiana Plan (HIP); Anthem, Mdwise
• Lifesynch
• Lutheran Preferred
• Magellan
• Medicaid; Cenpatico, Magellan, Mdwise(intecare)
• Medicare
• Physicians Health Plan (PHP)
• Sagamore
• Signature Care
• Three Rivers Preferred
• Tricare (non-network)
• United Behavioral Health
• ValueOptions

Services may be covered in full or in part by your health insurance or employee benefit plan. While I provide the service of verifying insurance benefits, ultimate responsibility for coverage of services lies with the patient. Check your outpatient mental health benefits by calling the customer service telephone number on your card and asking the following questions:

• Do I have outpatient mental health benefits?
• Do I have a deductible and has it been met?
• Will I have a co pay or coinsurance?
• How many sessions per calendar year does my plan cover?
• How much does my plan cover for an out-of-network provider?
• What is the coverage amount per therapy session?
• Is approval required from my primary care physician?
• Is prior authorization required?

Out-of-Network Insurance

If I am not a provider in your insurance network, you may still have “out-of-network” benefits that apply. I will be happy to provide out-of-network benefit verification and authorization when required.

Payment
Payment is expected at the time of service and can be paid by cash, check, Visa or MasterCard.

Cancellation Policy

There is a $30 charge for failed appointments or those cancelled without a 24-hour notice. Insurance companies do not pay for failed or cancelled appointments.